At AquaElement Pacifica Pool Services, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights regarding your data. We only collect information that helps us provide better service to you.
When you contact us or book a service, we collect basic information to serve you better. This includes your name, address, phone number, email address, and details about your pool and the services you need. We may also collect payment information to process your transactions securely.
During our service visits, we may take photos of your pool to document conditions, track progress, or diagnose issues. We also keep service records that include dates, services performed, chemicals used, and any observations about your pool's condition.
We use your information to schedule and perform pool services, communicate with you about your account, send service reminders and updates, process payments, and improve our services. We may also use your contact information to send you helpful tips about pool maintenance or inform you about special offers.
We never sell your personal information to third parties. We only share your data with service providers who help us run our business, like payment processors or scheduling software, and only to the extent necessary for them to provide their services.
Our website may collect basic information about your visit, such as your browser type, operating system, and the pages you view. This helps us understand how people use our site and make improvements.
When you fill out our online contact or quote request form, the information you provide is transmitted securely and stored safely. We use this information solely to respond to your inquiry and provide the services you request.
We will communicate with you about your services through phone, email, or text message based on your preferences. You can choose how you want to hear from us and update your preferences at any time.
If you receive marketing emails from us and no longer wish to receive them, you can unsubscribe using the link at the bottom of any marketing email. Please note that even if you unsubscribe from marketing emails, we will still send you important messages about your service appointments and account.
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. We use secure systems to store your data and limit access to only those employees who need it to perform their jobs.
While we work hard to protect your information, no method of transmission or storage is completely secure. We encourage you to use caution when sharing sensitive information online.
We keep your information for as long as you are an active customer and for a reasonable period afterward to maintain service records and comply with legal requirements. Service records and transaction history are typically retained for several years for tax and business purposes.
If you request that we delete your information, we will do so unless we have a legal obligation to retain it.
You have the right to access the personal information we hold about you. You can request to review, correct, or delete your information at any time by contacting us. We will respond to your request within a reasonable timeframe.
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to request deletion of your personal information.
Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
Our website may contain links to other websites for your convenience. We are not responsible for the privacy practices of these other sites. We encourage you to read the privacy policies of any website you visit.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the bottom of this page. For significant changes, we may notify you by email or through a notice on our website.
If you have questions about this privacy policy or how we handle your information, please reach out to us:
AquaElement Pacifica Pool Services
7 Cadiz St, Pacifica, CA 94044
Phone: (650) 516-3141
Email: contact@pacificapoolservices.com
